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Copyright © 2017 Kottak Express International Limited (11386999). All rights reserved.

INSURANCE

Staying covered has never been more rewarding

Enhanced Transit Liability

 Is my shipment being insured?

 

  • All consignments are covered free of charge for loss or damage up to a maximum of £100 in value (per consignment not per box), and it is subject to the Enhanced Transit Liability terms and conditions.

 

  • If you wish to purchase enhanced transit liability, you may do so by declaring the value at the end of the booking process.

 

  • The value entered should represent the full replacement cost of the entire consignment. In the event of a partial loss or damage, the proportion of the total insured value is the settlement figure.

 

  • The minimum premium is £5 which will cover up to £150. For over £150, the premium is at 3% of the declared value. We have listed some examples below:

The maximum value we cover is £1000 per consignment - please contact us if you require a higher value.

 

Enhanced Transit Liability does not give cover for losses incurred by a delay. The declared value should be the replacement cost of the goods and not the sale value. The declared value is not displayed on the waybill or labels and should not affect the declared value for Customs (if applicable).

Are there any exclusions to the Enhanced Transit Liability?

 

Prohibited or Restricted Items

 

We cannot offer cover for any items which appear on the relevant carriers prohibited or restricted Items list. In addition, there are also goods we can carry but not offer Extended Liability Cover. These include but are not limited to the following:

  • glass

  • plaster, china, pottery and ceramics

  • liquids or alcohol

  • cosmetic item

  • objects of art

  • antiques

  • documents and vouchers

  • films

  • tapes

  • discs

  • memory cards

  • other data or image carrying goods

 

If you do send such goods we recommend that you arrange insurance yourself or if you are unsure if your goods will be covered please contact us.

 

A claim for lost or damaged goods will be rejected if the items are missing from the original packing list or invoice.

 

In the event of a full settlement for damaged goods, they will not be returned.

 

Enhanced Transit Liability Premiums are non-refundable once the consignment has been collected.

 

Packaging

 

Goods must be sufficiently packaged to withstand the rigours of transit. Most carriers use automated sorting systems incorporating conveyor belts and gravity chutes. Generally, packages should be able to withstand a drop from waist height onto a solid floor. This is especially relevant to heavier items which are inherently more difficult to protect due to their weight in the case of a drop. Claims will be rejected if the damage is deemed to have been caused by normal wear and tear.

 

How do I make a claim?

 

Notification of intent to claim for damage must be made within 14 days of delivery (or 14 days from the date the carrier has deemed the goods to be "lost") directly to Edaran Express Int Ltd. If an attempt is made to
Notification of intent to claim for damage must be made within 14 days of delivery (or 14 days direct from the carrier this will invalidate your claim with Edaran Express Int Ltd. A claim can only be made by the person or Company contracted with Edaran Express Int Ltd to organise the collection and delivery. Claims can also be made in writing.

 

Damaged Goods

 

We will need the following information:

 

  1. A photograph of the damaged item(s) along with the packaging

  2. A copy of the delivery note signed "damaged" or "unchecked". Please note that we will reject any claim where the goods have been signed for "In Good Condition".

  3. Proof of value for the entire consignment (receipt or purchase invoice). Note that this must be your cost price and not your sales price and we will only pay for the replacement value or repair of the goods.

  4. A repair quote or invoice/receipt for replacement parts (if applicable).

  5. Both the damaged item(s) and packaging must be kept for inspection and not moved.

  6. The damaged items must not be tampered with or repaired prior to inspection

 

Lost Goods

 

To make a claim we will need the following information:

 

  1.  A copy of the waybill/consignment note signed by the driver on the collection of your goods.

  2. Proof of value for the entire consignment (receipt or purchase invoice). Note that this must be your cost price and not your sales price and we will only pay for the replacement value or repair of the goods.

  3. A claim can only be undertaken once the Carrier had deemed the goods as "lost".

 

Enhanced Liability Cover Restricted Items

 

Our trusted partners all have their own prohibited and restricted items lists which change from time to time. We have a general list published on our website which you can use as a guide. If in doubt please check the website of the relevant carrier or call our customer service team on 01612029388.

 

The following items cannot be covered on our Enhanced Transit Liability Cover:

 

Restricted and Prohibited parcel items may vary depending on your carrier. The following information is intended as a guide, however, we always recommend that you check the restrictions of your chosen carrier via their website.

 

We also recommend that you check with customs at the destination country that you wish to send to, as each country has different policies as to what will be accepted into the country. If you are in any doubt, please contact our customer service team.

 

  • Prohibited items will not be accepted onto any of our services.

  • Restricted items can be sent but will not be covered against loss or damage.

 

Prohibited Items

 

The following items can not be sent on any of our services:

 

Explosive Material

 

  • Fireworks

  • Ammunition (cartridges for weapons)/Gunpowder

  • Helium

  • Weapons/Detonators/Weapon Parts

  • Fire Extinguishers

  • Safety Matches/Torch or Cigarette Lighters

  • Airbags for Cars

  • Life Jackets & Self-Inflating Rafts

  • Seatbelts & seat-belt pre-tensioners

  • Camping Stoves and Fuel containers

  • Complete firearms and firearm parts, ammunition, explosives, weapons

 

Flammable Items

 

  • Fuel (Cooking fuel or any other flammable liquids)

  • Paint/Turpentine

  • Compressed Air/Gas Cylinders

  • Gasoline

  • Aerosols/Perfumes

  • Mercurial Barometer or Thermometer

  • Champagne

  • Hair Curlers containing Hydrocarbon Gas

 

Toxic Chemicals

 

  • Cleaners and Solvents

  • Liquid Bleach/Chlorine

  • Insecticides

  • Wet-Cell/Lithium Batteries

  • Radioactive Material

  • Infectious Substances

  • Adhesives

  • Pepper Spray

 

Narcotics

 

  • All illegal drugs including Khat. If illegal drugs are found, the police and/or HM Customs will be informed immediately.

  • Prescription drugs and pharmaceutical products

  • If Khat is found in your shipment, you will be fined £100

  • Tobacco and Tobacco Products

 

Restricted Items

 

  • Perishable food or items that require

  • Animal products (including but not limited to ivory, fur and garments trimmed with fur)

  • Living or Dead Animals (including fish, insects, larvae, pupae etc)

  • Animal Fur/Skin

  • White goods

  • Designer clothing, apparel, accessories over £250 in value

  • Credit and/or Debit bank cards

  • Champagne

  • Cash (including cheques or any other vouchers with a face value)

  • Christmas Crackers

  • Candles

  • Bullion

  • Articles of exceptional value (e.g. works of art, antiques, precious stones, gold and silver)

  • Alcohol / Alcoholic Beverages temperature controlled environment

  • Body parts, human remains or ashes

  • Medical samples (including but not limited to bodily fluids and tissue samples)

  • Electronic Items - In total no more than 2 electronic items per package i.e. desktop computers, MP3 players or any other electronic components. The package must not contain any lithium batteries and The package must not exceed £1,000 in total value

  • Flowers and plant products

  • Illegal goods (these are goods which are considered illegal in the origin, the transit points and/or the destination countries and would include but not be limited to pirated goods, counterfeit goods and narcotics)

  • Imitation (replica) firearms, toy guns, weapons, explosive devices or ammunition

  • Mattresses

  • Mobile Telephones - No more than 2 mobile phones with accessories. The entire package may not contain more than 2 lithium batteries which must be contained within the mobile telephones. The package must not exceed £500 in total value

  • Nail Vanish/ Nail Varnish Remover

  • Non-flatpack Furniture

  • Precious Metals or Precious Stones

  • Jewellery (low-value costume jewellery can be accepted - worth no more than £50)

  • Perfumes/Aftershaves

  • Personal Data - Packages containing unencrypted personal data in electronic format

  • Personal effects to certain countries

  • Pressurised canisters (i.e. hairspray, deodorant, etc)

  • Pornography

  • Stamps of unusual value

  • LCD TV's (UPS services only)

  • Knives/Swords

  • Semen/Blood/Lab Samples

  • Tax stickers / banderols

  • Magnets

  • Printer Ink & Toner Cartridges

  • Watches with an individual value over £250

  • Dangerous / hazardous goods including but not limited to perfumes, aftershaves, aerosols, flammable substances, loose lithium batteries, dry ice, biological substances, UN classified dangerous goods and any goods specified as such under International Air Transport Association regulations ("IATA"), the Agreement on Dangerous Goods by Road ("ADR") or International Maritime Dangerous Goods ("IMDG") regulations.