Insurance

Staying covered has never been more rewarding

EDEX CARE

Is my shipment being insured?

We offer optional protection (EDEX Care) against total loss of boxes during transit. This is not an insurance policy but an internal compensation scheme provided by our company. This is subjected to the EDEX CARE terms and conditions.

Protection coverage is optional but strongly recommended.

If you wish to purchase EDEX CARE, you may do so by declaring the value at the end of the booking process. You may also request this purchase to our in-house collection team on the collection day.

The value entered should represent the full replacement cost of the entire consignment. In the event of a partial loss, the proportion of the total insured value is the settlement figure.

How much does it cost?

The premium is at 2% of the declared value. i.e.for consignment valued at £200, the premium will be £2.

EDEX CARE Premiums are non-refundable once the consignment has been collected.

The maximum value we cover is £5,000 per consignment

What's Covered: Complete loss of a box (i.e. box not delivered or lost in transit)

What's Not Covered:

Damage to the box or contents
Missing Items from within the box
loss due to incorrect labelling or packaging by the customer

EDEX CARE does not cover against losses incurred by a delay. The declared value should be the cost of the goods when shipped. The declared value is not displayed on the waybill or labels and should not affect the declared value for Customs (if applicable).

EDEX CARE Premiums are non-refundable once the consignment has been collected.

Packaging

Goods must be sufficiently packaged to withstand the rigours of transit. Most carriers use automated sorting systems incorporating conveyor belts and gravity chutes. Generally, packages should be able to withstand a drop from waist height onto a solid floor. This is especially relevant to heavier items which are inherently more difficult to protect due to their weight in the case of a drop.

How do I make a claim?

Claims must be submitted within 2 Days of delivery date, with supporting evidence. Notification of intent to claim for lost must be made within 2 days of delivery (or 14 days from the date the carrier has deemed the goods to be "lost") directly to EDEX. A claim can only be made by the person or Company contracted with EDEX to organise the collection and delivery. Claims can also be made in writing.

To make a claim we will need the following information:

A copy of the waybill/consignment note signed by the driver on the collection of your goods.
Proof of value for the entire consignment (receipt or purchase invoice). Note that this must be your cost price and not your sales price and we will only pay for the replacement value or repair of the goods.
A claim can only be undertaken once the Carrier had deemed the goods as "lost".